Here are some of our most frequently asked questions…
Where are you located?
Fountain Valley, CA
What areas do you serve?
All of Orange County.We also serve the South Bay (Los Angeles County), portions of the Inland Empire, and north San Diego County. Not sure if we service your area? Give us a call and we'll be happy to assist you.
What do I need to do to reserve a Jumper with your company?
Just pick out the one you want from our website and give us a call at 714.842.2220.We accept reservations anywhere from months in advance to just the day before your event, however, the earlier you reserve, the better your chances of getting the Jumper you want.
We also do same day reservations depending on Jumper and driver availability.If you need a same day reservation, call us as early as possible to book your Jumper.
What is the latest pickup I can schedule for my Jumper?
The latest window we schedule for pick up is after 9pm.This means that the driver will come sometime between 9pm and 11pm depending on their route.
For parties that will extend past that time, we offer an overnight service for an additional $25.This means we pick up your Jumper the following day, usually before 1pm.
Do you offer discounts for multiple day Jumper rentals?
Yes, we usually charge ½ of the daily rental rate for subsequent days.Please give us a call for specific pricing on your Jumpers.
Do you deliver to parks?
Yes, we meet the insurance requirements and deliver to most city, county, and community parks.There is a $25 additional fee for parks (this fee is non-refundable, but may be applied towards a future order if you need to cancel or reschedule your jumper).
When reserving a Jumper at a park, you may need to rent a generator if no power is available.We rent generators for $50 per day, and that price includes the gas necessary to run the Jumper for 5 to 6 hours.
Please contact us to discuss your specific party needs.
How much room do I need for my Jumper?
We have the actual unit dimensions listed on our website under each Jumper.In addition to that space, we recommend an additional 2 feet by 2 feet for the Jumper to fit comfortably and safely.
How do I pay for my rental?
We accept cash on delivery or, if you prefer, you may pay with Visa, MasterCard or Discover over the phone for an additional fee of $1.00.If you pay cash, our driver will collect the payment from you in the morning when he sets up your Jumper.
If your reservation is for a park, we require credit card deposit of at least $25.00 at the time of the reservation.
We’re sorry, but we do NOT accept personal checks.
What if it is scheduled to rain or I need to change my party date?
Our Jumpers operate just fine in the rain; therefore our policy is to deliver your Jumper rain or shine, unless we hear otherwise from you.If you do need to cancel or reschedule for any reason, you may do so all the way through 8pm of the night before your party.
Cancellations that occur after the cutoff time will be subject to a $25 cancellation fee. However, this $25 fee will remain on your account as a credit for a future order.
What do I need to remember on the day of the party?
Have an extension cord ready.Our drivers do not carry extension cords on their trucks, so having yours ready will help to expedite the set-up process.
Our drivers collect payment in the morning and don’t always have change for large bills.Please have exact change for your driver whenever possible.
Please don’t allow anything sticky like food, drinks, gum, candy, silly string, etc. in the Jumper.
It’s a party, so have fun!
What if my question wasn’t on this page?
Feel free to give us a call anytime.We would love to speak with you and answer your questions over the phone.Our number is 714.842.2220 and we answer it from 9am to 9pm every day of the week.If we happen to be on the other line and you have to leave a message, we will call you back as soon as possible.
